Cisco IT Essentials v5.0 Chapter - 1

Correct answers are in Red color.

1. Which type of memory is primarily used as cache memory?

• DRAM
• RAM
• ROM
• SRAM

2. Which two considerations would be of the greatest importance when building a workstation that will run multiple virtual machines? (Choose two.)

• High-end sound card
• Number of CPU cores
• Water cooling
• Powerful video card
• Amount of RAM

3. Which two devices are considered input devices? (Choose two.)

• Digital camera
• Printer
• Speakers
• Biometric authentication device
• Projector

4. Which three devices are considered output devices? (Choose three.)

• Headphones
• Keyboard
• Fingerprint scanner
• Monitor
• Mouse
• Printer

5. A user playing a game on a gaming PC with a standard EIDE 5400 RPM hard drive finds the performance unsatisfactory. Which hard drive upgrade would improve performance while providing more reliability and using less power?

• A 7200 RPM SATA hard drive
• A 7200 RPM EIDE hard drive
• An SSD
• A 10,000 RPM SATA hard drive

6. Which hardware upgrade would allow the processor in a gaming PC to provide the optimal gaming performance?

• A fast EIDE drive
• Large amounts of fast RAM
• Liquid cooling
• A high capacity external hard drive

7. Which two storage devices use a magnetic medium for storing data? (Choose two.)

• tape drive
• Solid state drive
• Hard disk drive
• Compact disk drive
• Blue-ray disk drive

8.

Refer to the exhibit. Which type of adapter is shown?

• Network interface
• Sound
• Video
• RAID

9. Which component controls the communications and interactions between the CPU and other components on the motherboard?

• RAM
• CMOS
• Chipset
• BIOS

10 Which two pieces of information are needed before selecting a power supply? (Choose two.)

• The total wattage of all components
• The voltage requirements of peripheral devices
• The form factor of the case
• The type of CPU
• The installed operating system

11. Which memory module has a front side bus speed of 200 MHz?

• DDR3-667
• PC100 SDRAM
• DDR-400
• DDR-333

12. What are two factors that must be considered when choosing a computer case? (Choose two.)

• The number of LED indicators at the front of the case
• The size of the motherboard and the power supply
• The vendor that manufactured the motherboard
• The size of the monitor
• The number of internal drive locations

13. This is a flash item. Please click below to answer this item.

14. Which unit of measurement is used to indicate the hard drive speed?

• Pages per minute
• Gigabytes
• Revolutions per minute
• Clusters per minute

15. Refer to the exhibit. Which type of video card expansion slot is depicted?

• PCIe
• ISA
• PCI
• AGP

16. What type of connector can be used to connect an eSATA interface to an external SATA drive?

• 7-pin connector
• 9-pin connector
• 15-pin connector
• 5-pin connector

17. Where can the input voltage selection be changed from 110 volts to 220 volts on a computer system?

• On the motherboard
• In the BIOS
• On the back of the power supply
• In the operating system control panel

18.

Refer to the exhibit. Which type of cable is shown in the graphic?

• USB
• Parallel
• FireWire
• Serial

20. Which two activities are normally controlled by the Northbridge part of the chipset? (Choose two.)

• Communication between the CPU and the sound card
• Communication between the CPU and the hard drive
• Access to the RAM
• Communication between the CPU and the I/O ports
• Access to the video card

21. A technician looks at a motherboard and sees a 24-pin connector. What component would connect to the motherboard through the use of this 24-pin connector?

• Power supply
• SATA drive
• Video card
• PATA optical drive
• Floppy drive

Cisco IT Essentials v5.0 Chapter - 2

Correct answers are in Red color.

1. Which tool in Windows XP gives a technician access to initialize disks and create partitions?

• Defrag
• Scandisk
• Format
• Disk Management
• Disk Cleanup

2. Which Windows XP command-line utility scans the critical files of the operating system and replaces any files that have been corrupted?

• System File Checker
• Disk Cleanup
• Scan System
• Defrag
• Disk Management
• Chkdsk

3. Which two types of tools can help protect a computer from malicious attacks? (Choose two.)

• Disk Management
• Spyware Remover
• Antivirus software
• Disk Cleanup
• Scandisk
• Fdisk

4. A technician wants to limit the chances of ESD affecting the workspace. Which three precautions should be taken? (Choose three.)

• Ensure antistatic mats are on the workbench and floor.
• Keep humidity in the environment very low.
• Ensure that all flooring is carpeted.
• Wear an antistatic wrist strap.
• Keep all components in antistatic bags.
• Store all computer components in clear plastic bags.

5 .What are two significant sources of EMI? (Choose two.)

• Infrared mice
• Electrical storms
• RAM modules
• Power lines
• LCD monitors

6. Which precaution should be taken when working inside computer systems?

• Avoid using magnetized tools.
• Wear ESD protection to repair monitors in humid environments.
• Leave the power cord attached to an outlet for grounding.
• Avoid using ESD wrist straps and ESD mats simultaneously.

7. Which cleaning solution is recommended to clean the contacts of computer components?

• Isopropyl alcohol
• Glass cleaner with ammonia
• Water that is mixed with a small amount of dishwashing liquid
• Rubbing alcohol

8. Why should a pencil never be used as a tool when working inside a computer?

• Pencil lead is conductive.
• The lead in a pencil can induce current.
• A pencil can hold a static charge.
• Pencil lead is corrosive.

9. The performance of a computer is reduced after using the Internet. Which three tools could be run to try to improve the performance of the computer? (Choose three.)

• Fdisk
• A BIOS updater
• Spyware remover
• Defrag
• Disk Cleanup
• Device Manager

10. Why is documentation of all services and repairs an important organizational tool for a technician?

• It allows the public sharing of information on the Internet.
• It increases the cost of services and repairs.
• It reduces the technical skills required of new technicians.
• It provides reference material for similar problems when they are encountered in the future.

11. How does an inline UPS protect computer equipment against electrical power brownouts and blackouts?

• By stopping the flow of voltage to the computer
• By grounding excess electrical voltage
• By switching from main power to a standby power source
• By using a battery to supply a constant level of voltage

12. Which two actions pose a potential safety hazard to a technician? (Choose two.)

• Standing on an antistatic mat while working on a computer
• Plugging a printer into an UPS
• Using a magnetic screwdriver while working on a hard drive
• Cleaning the inside of the computer while it is turned on
• Wearing a wrist strap while working inside a power supply

13. Which circumstance increases the likelihood of ESD damage to a computer?

• Self grounding against the computer case
• Using a magnetic screwdriver while working on a hard drive
• Plugging a printer into an UPS
• Working in low levels of humidity

14. Which tool is designed to loosen or tighten crosshead screws?

• Torx driver
• Phillips screwdriver
• Flat head screwdriver
• Hex driver

15. Which tool could potentially cause data loss on hard disk or floppy drives?

• Compressed air
• A magnetic screwdriver
• A lead pencil
• A computer vacuum cleaner

16. Which condition refers to a reduced voltage level of AC power that lasts for an extended period of time?

• Sag
• Spike
• Surge
• Brownout

17. A technician accidentally spills a cleaning solution on the floor of the workshop. Where would the technician find instructions on how to properly clean up and dispose of the product?

• The local hazardous materials team
• The insurance policy of the company
• The material safety data sheet
• The regulations provided by the local occupational health and safety administration

18. Which two devices commonly affect wireless networks? (Choose two.)

• Microwaves
• Cordless phones
• External hard drives
• Home theaters
• Blu-ray players
• Incandescent light bulbs

19. What is a proper directive for using a can of compressed air to clean a PC?

• Use a long, steady stream of air from the can.
• Do not spray the compressed air with the can upside down.
• Do not use compressed air to clean a CPU fan.
• Spray the CPU cooling fan with the compressed air to verify that the fan blade is spinning freely.

20. Which type of fastener is loosened and tightened with a hex driver?

• Six sided bolt
• Cross head screw
• Slotted screw
• Torx bolt

Cisco IT Essentials v5.0 Chapter - 3

Correct answers are in Red color.

1. A technician has just finished assembling a new computer. When the computer is powered up for the first time, the POST discovers a problem. How does the POST indicate the error?

• It issues a number of short beeps.
• The LED on the front of the computer case flashes a number of times.
• It locks the keyboard.
• It places an error message in the BIOS.

2. A technician is troubleshooting a PC that will not boot. When the PC is powered on, it emits a series of beeps and indicates that the BIOS settings have changed and need to be reconfigured. The technician reconfigures the BIOS settings, saves them, and the computer boots. Later when the PC is powered off and back on again, the same error message appears, and all the BIOS changes are gone. What should the technician do to fix the problem?

• Reseat the RAM.
• Replace the motherboard.
• Upgrade the BIOS firmware.
• Replace the CMOS battery.

3. What type of connector would be used to supply power to an PATA optical drive?

• PS/2
• AT
• Berg
• Molex

4. What is the best way to apply thermal compound when reseating a CPU?

• Put a thick layer of thermal compound over the existing thermal compound before reseating the CPU.
• Clean the CPU and the base of the heat sink with isopropyl alcohol before applying the thermal compound.
• Scrape off the old thermal compound on the heat sink with a sharp knife and apply the thermal compound liberally.
• Change the base of the heat sink before applying the thermal compound.
• Use rubbing alcohol to clean the base of the heat sink before applying thermal compound.

5. A technician has assembled a new computer and must now configure the BIOS. At which point must a key be pressed to start the BIOS setup program?

• After the POST, but before Windows starts to load
• During the Windows load process
• Before the computer is powered on
• During the POST

6. What is a function of the BIOS?

• Provides graphic capabilities for games and applications
• Enables a computer to connect to a network
• Performs a power-on self test of internal components
• Provides temporary data storage for the CPU

7. A technician has just finished assembling a new computer. When the computer is powered up for the first time, the POST discovers a video subsystem problem. How does the POST indicate the error?

• By issuing a number of beeps
• By flashing the LED on the front of the computer case a number of times
• By locking the keyboard
• By placing an error message in the BIOS

8. You are monitoring a new technician who is installing a device driver on a Windows-based PC. The technician asks why the company requires the use of signed drivers. What would be the best response to give?

• A signed driver has been approved by the company that created the device driver.
• A signed driver has passed the lab test of Microsoft for quality and helps prevent a system from being compromised.
• An unsigned driver can cause files to be fragmented as they are processed.
• Signed drivers prevent physical damage to devices.
• All companies making devices for a Windows computer have to have Microsoft sign off on the new driver before it can be added to the operating system.

9. What is an important step when installing a second PATA hard drive in a computer?

• Set the drive ID number with the correct jumper.
• Ensure that pin one of the PATA data cable is correctly aligned with the connector.
• Configure the BIOS settings to auto-detect the master drive.
• Set the swap file size on the new drive.

10. What number of disks is the required minimum to implement RAID 0?

• 2
• 1
• 3
• 4

11. A technician is assembling a new computer. Which two components are often easier to install before mounting the motherboard in the case? (Choose two.)

• Sound card
• Video card
CPU
• NIC
• Memory

12. A technician is troubleshooting a computer that has a malfunctioning floppy drive. The technician observes that the floppy drive light remains lit constantly. What should the technician do to repair the problem?

• Connect the data cable making sure that the colored stripe on the cable is aligned with pin 1 on the drive and the motherboard.
• Remove the floppy drive via Add/Remove Hardware.
• Change the jumper setting to master for the floppy drive.
• Replace the floppy drive.

13. A technician is installing additional memory in a computer. How can the technician guarantee that the memory is correctly aligned?

• The label on the memory module should always face the CPU.
• The arrows on the memory module should be aligned with the arrows on the motherboard slot.
• A notch in the memory module should be aligned with a notch in the memory slot.
• Memory slots are color coded, with one end red and one end blue.

14. What is used to prevent the motherboard from touching metal portions of the computer case?

• ZIF sockets
• An I/O shield
• Thermal compound
• Standoffs

15. What is an advantage of using signed drivers?

• They never need upgrading.
• They are verified to be compatible with the operating system.
• They are guaranteed by the manufacturer to work with any hardware.
• They are guaranteed to work with all operating systems.
• They are free of errors.

16. Where is the saved BIOS configuration data stored?

• Hard drive
• Cache
• CMOS
• RAM

17. Which statement describes the purpose of an I/O connector plate?

• It makes the I/O ports of the motherboard available for connection in a variety of computer cases.
• It provides multiple connections for SATA hard drives to connect to the motherboard.
• It plugs into the motherboard and expands the number of available slots for adapter cards.
• It connects the PCIe adapter slots used for video directly to the CPU for faster processing.

18. What are two examples of settings that can be changed in the CMOS settings? (Choose two.)

• Swap file size
• Boot order
• Enabling and disabling devices
• Device drivers
• Drive partition size

19. A technician discovers that the PS/2 mouse port is not working. The technician has several replacement mouse models available. What input port will the technician use to install the replacement mouse?

• Parallel
• USB
• FireWire
• eSATA

20. What are three important considerations when installing a CPU on a motherboard? (Choose three.)

• The CPU heat sink and fan assembly are correctly installed.
• The CPU is correctly aligned and placed in the socket.
• The CMOS EPROM battery is removed prior to installing the CPU.
• Antistatic precautions are taken.
• The CPU contacts are first cleaned with isopropyl alcohol.
• Maximum insertion force is applied to the load lever so the CPU is locked in place.

21. A technician has been asked to install a second optical drive in a computer. The technician will need to configure the drive as slave. How can the technician accomplish this desired configuration?

• Use jumpers on the drive to configure the drive as slave.
• Use jumpers on the motherboard to configure the drive as slave.
• List the drive as slave in the CMOS.
• Connect the drive after the twist in the PATA cable.

Cisco IT Essentials v5.0 Chapter - 4

Correct answers are in Red color.

1. Which task should be part of a software maintenance routine?

• Check for and secure any loose cables.
• Remove dust from the power supply.
• Defragment the hard drive.
• Back up the data, reformat the hard drive, and reinstall the data.

2. What is the purpose of documenting the information that is obtained from the customer in the work order?

• To create a centralized database of possible problems
• To use the information for marketing purposes
• To keep track of parts that are ordered
• To use the information to aid in solving the problem

3. What is a recommended procedure to follow when cleaning computer components?

• Blow compressed air on cooling fans so that they will spin when dust is being removed.
• Hold cans of compressed air upright while spraying.
• Use window cleaner on LCD screens.
• Remove the CPU before cleaning.

4. After a technician tests a theory of probable causes, what two actions should the technician take if the testing did not identify an exact cause? (Choose two.)

• Establish a new theory of probable causes.
• Document each test tried that did not correct the problem.
• Test all remaining possible causes starting with the most complex.
• Use a top down approach to isolate the cause of the problem.
• Randomly replace components one at a time until the problem is solved.

5. Which device is most likely to be affected by an incorrect setting saved in CMOS or an incorrect jumper setting?

• Hard drive
• Printer
• Power supply
• Monitor

6. A technician is performing hardware maintenance of PCs at a construction site. What task should the technician perform as part of a preventive maintenance plan?

• Develop and install forensic tracking software.
• Perform an audit of all software that is installed.
• Remove dust from intake fans.
• Back up the data, reformat the hard drive, and reinstall the data.

7. A user has opened a ticket that indicates that the computer clock keeps losing the correct time. What is the most likely cause of the problem?

• The CPU needs to be overclocked.
• The operating system needs to be patched.
• The CMOS battery is loose or failing.
• The motherboard clocking crystal is damaged.

8. Which two common computer problems could cause a motherboard to short-circuit? (Choose two.)

• A dusty CPU fan
• A loose PATA cable
• Loose case screws
• Bent drive cable pins
• Unseated adapter cards

9. An employee reports that each time a workstation is started it locks up after about 5 minutes of use. What is the most likely cause of the problem?

• The hard disk is failing.
• The RAM is malfunctioning.
• The CPU experiences overheating.
• The power supply fails to provide adequate voltage and current.

10. An employee reports that the antivirus software cannot obtain updates. The support technician notices that the license for the software has expired. The technician adds a new license to the software and completes the update service. What should the technician do next?

• Record the new license number in the log.
• Download advanced antivirus software from another vendor.
• Run a full virus scan on the computer.
• Review the Event Viewer for the date and time that the last software update was performed.

11. Which two items could be used to help establish a plan of action when resolving a computer problem? (Choose two.)

• BIOS diagnostics
• A multimeter
• The computer repair history log
• A loopback plug
• The computer manual

12. After a new PCIe video card is added, the computer seems to boot successfully but it will not display any video. The computer was working properly before the new video card was installed. What is the most likely cause of the problem?

• The monitor cable is faulty.
• The saved CMOS settings are set to use the built-in video adapter.
• The PC does not have enough RAM to support the new video card.
• The new video card is not compatible with the CPU in the PC.

13. A scientific expedition team is using laptops for their work. The temperatures where the scientists are working range from -13 degrees Fahrenheit (-25 degree Celsius) to 80 degrees Fahrenheit (27 degrees Celsius). The humidity level is around 40 percent. Noise levels are low, but the terrain is rough and winds can reach 45 miles per hour (72 kilometers per hour). When needed, the scientists stop walking and enter the data using the laptop. Which condition is most likely to adversely affect a laptop that is used in this environment?

• The wind
• The rough terrain
• The humidity
• The temperature

14. What is part of creating a preventive maintenance plan?

• Performing hardware upgrades
• Performing a forensic audit of security breaches
Documenting the details and frequency of each maintenance task
• Discarding all replaced parts

15. What is the preferred method to remove a disc from an optical drive that fails to eject the disc?

• Remove the top of the drive enclosure.
• Send the drive to an authorized repair depot.
• Insert a pin into the small hole on the front of the drive.
• Use a small screwdriver and pry the drive door open.

16. A customer reports that recently several files cannot be accessed. The service technician decides to check the hard disk status and the file system structure. The technician asks the customer if a backup has been performed on the disk and the customer replies that the backup was done a week ago to a different logical partition on the disk. What should the technician do before performing diagnostic procedures on the disk?

• Install a new hard disk as the primary disk, then make the current disk a slave.
• Perform file restore from the existing backup copy at the logical partition.
• Run the CHKDSK utility.
• Back up the user data to a removable drive.

17. During the process of testing a theory of several probable causes to a problem, which should be tested first?

• The easiest and most obvious
• Those chosen by random selection
• The most complex and difficult to diagnose
• Those the customer believes to be the most important

18. During the troubleshooting of a PC that will not boot, it is suspected that the problem is with the RAM modules. The RAM modules are removed and put into another PC, which successfully powers on. The RAM modules are then put back into the original PC and it now successfully powers on as well. What was the most likely cause of the problem?

• The RAM modules were not seated firmly.
• The RAM modules were inserted backwards into the DIMM slots.
• The RAM modules did not match the PC specs.
• The RAM modules have bad blocks.

19. Which component can be easily damaged by the direct spray of compressed air when cleaning the inside the computer case?

• Cable connectors
• Power supply
• Fan
• Heat sink
• CPU

20. Which step of the six-step troubleshooting process is where a technician would ask the computer user to print a document on a newly installed printer?

• Test the theory to determine the cause.
• Verify full system functionality and, if applicable, implement preventive measures.
• Establish a theory of probable cause.
• Document findings, actions, and outcomes.
• Establish a plan of action to resolve the problem and implement the solution.
• Identify the problem.

21. Which two types of data should be backed up before troubleshooting a computer for a customer? (Choose two.)

• Windows operating system files
• BIOS system file
• Internet Explorer favorites files
• Driver files for the hard disk
• Documents that are created by the customer
22. A web designer installed the latest video editing software and now notices that when the application loads, it responds slowly. Also the hard disk LED is constantly flashing when the application is in use. What is a solution to solve the performance problem?

• Replacing the hard disk with a faster model
• Upgrading to a faster CPU
• Replacing the video card with a model that has a DVI output
• Adding more RAM

Cisco IT Essentials v5.0 Chapter - 6

Correct answers are in Red color.

1. Which network device makes forwarding decisions based on the destination MAC address that is contained in the frame?

• Repeater
• Hub
• Switch
• Router

2. A customer is considering a multipurpose device to create a home network. Which three devices are usually integrated into a multipurpose network device? (Choose three.)

• Email server
• Router
• Switch
• Web server
• Wireless access point
• Print server

3. Which technology would be recommended for a business that requires workers to access the Internet while visiting customers at many different locations?

• ADSL
• VPN
• Cellular
• ISDN

4. When is a dial-up connection used to connect to an Internet provider?

• When a high-speed connection is provided over a cable TV network
• When a digital connection is provided using ISDN
• When a regular telephone line is used
• When a cellular telephone provides the service<>/li

5. Which type of connection to the Internet is capable of the fastest transfer rates?

• ISDN BRI
• Dial-up
• ISDN PRI
• Cable

6. Which statement describes the logical topology for a LAN?

• It describes how computers access the LAN medium.
• It depicts the locations of main routers and switches in a LAN.
• It lists the number of computers, routers, and switches on the LAN.
• It defines how computers connect to a LAN.

7. ABC Company requires preventive maintenance for all local network cabling once a year. Which task should be included in the preventive maintenance program?

• Replace all labeling on the cables.
• Replace all cable supports to prevent loose attachment points.
• Disconnect and reconnect all patch cables.
• Inspect all patch cables for breaks.

8. What is an example of network maintenance?

• Immediately turning off a network device if the network device is making an unusual sound
• Educating users on IT policies and procedures
• Using cable supports to identify the devices to which the cables are connected
• Not doing preventive maintenance regularly if the maintenance interrupts network activity

9. A technician is troubleshooting a problem where the user claims access to the Internet is not working, but there was access to the Internet the day before. Upon investigation, the technician determines that the user cannot access the network printer in the office either. The network printer is on the same network as the computer. The computer has 169.254.100.88 assigned as an IP address. What is the most likely problem?

• The router that connects this network to other networks is down.
• The network interface card driver needs to be updated.
• The IP default gateway on the computer is incorrect.
• The computer cannot communicate with a DHCP server.

10. Which technology is most often used to connect devices to a PAN?

• Bluetooth
• IEEE 802.11n wireless
• Fiber optic cabling
• Coaxial cabling

11. Which three layers of the OSI model map to the application layer of the TCP/IP model? (Choose three.)

• Data link
• Application
• Network
• Transport
• Physical
• Session
• Presentation

12. A device has an IPv6 address listed as 2001:0DB8:75a3:0214:0607:1234:aa10:ba01. What is the interface ID of the device?

• ba01
• 0607:1234:aa10:ba01
• 2001:0DB8:75a3
• 2001:0DB8

13. What is a characteristic of the UDP protocol?

• Low overhead
• Error correction
• Guaranteed delivery
• End-to-end establishment before delivery

14. What would be a disadvantage of configuring a wireless router or access point to operate only in accordance with the 802.11g protocol standard?

• 802.11a wireless devices will not be able to connect to the wireless network.
• The 802.11g standard does not support static IP addressing.
• The 802.11g standard does not support advanced network security features.
• Using only 802.11g will cause multiple SSIDs to be broadcast.

15. What is the maximum segment length that is specified by the 1000BASE-T standard?

• 1640 ft (500 m)
• 984 ft (300 m)
• 328 ft (100 m)
• 3280 ft (1000 m)
• 607 ft (185 m)

16. Which two characteristics describe Ethernet technology? (Choose two.)

• It is supported by IEEE 802.3 standards.
• It is supported by IEEE 802.5 standards
• It typically uses an average of 16 Mb/s for data transfer rates.
• It uses a ring topology.
• It uses the CSMA/CD access control method.

17. Which three factors are reasons for a company to choose a client/server model for a network instead of peer-to-peer? (Choose three.)

• The company network requires secure access to confidential information.
• Each user understands how to safely share files across a network.
• All employees passed a strict background check as part of the corporate hiring practices.
• The data gathered by the employees is critical and should be backed up on a regular basis.
• The network is small with fewer than eight users.
• The users need a central database to store inventory and sales information.

18. What benefit is provided by a computer data network?

• Increased security
• Decentralized administration
• Resource sharing
• Simplified troubleshooting

19. When would a printer be considered a network host?

• When it is connected to a workstation
• When it is connected to a laptop
• When it is connected to a switch
• When it is connected to a PC

20. A user can print to a printer that is on the same network, but the traffic of the user cannot reach the Internet. What is a possible cause of the problem?

• The PC default gateway address is missing or incorrect.
• The NIC on the PC is faulty.
• The PC has an incorrect IP address.
• The network cable connected to the user PC is faulty.

21. What is identified by the 100 in the 100BASE-TX standard?

• The maximum cable distance in meters
• The series number of the standard
• The maximum number of network nodes
• The maximum bandwidth in Mb/s

22. A user installs a new gigabit NIC in a PC. The user notices that the data transfer rate is much slower than expected. What should the user do to fix the problem?

• Change the NIC duplex setting from half duplex to full duplex.
• Disable sleep mode.
• Disable hibernation mode.
• Change the value assigned to the NIC wake-on-LAN setting.

23. A company adds a few refurbished computers to a network. The company finds, however, that the refurbished computers perform significantly worse than the original networked computers do. The original computers performed much faster with applications that required the transfer of data over the network. What should the company technicians do?

• Check if the refurbished computers are using a VPN.
• Check if the network interface cards in the refurbished computers are limited to 10 Mb/s.
• Check if subnet mask is correct.
• Check if the gateway address is correct.

Cisco IT Essentials v5.0 Chapter - 5

Correct answers are in Red color.

1. What are two features of the active partition of a hard drive? (Choose two.)

• The active partition must be a primary partition.
• Up to four primary partitions can be marked as active.
• The operating system uses the active partition to boot the system.
• The active partition may include the manufacturer recovery partition.
• An active partition must be assigned C: as the drive letter.

2. Which Windows administrative tool displays the usage of a number of computer resources simultaneously and can help a technician decide if an upgrade is needed?

• Services
• Performance Monitor
• Component Services
• Event Viewer

3. A Windows computer locks with a stop error during startup then automatically reboots. The rebooting is making it difficult to see any error messages. What can be done so that the error messages can be viewed?

• Use the Event Log and other diagnostic utilities to research the stop error messages.
• View the error messages and recover the system using the System Image Recovery tool.
• In Safe Mode use the Advanced Startup Options menu to disable the auto restart function.
• Use the Last Known Good Configuration option to restart the operating system.

4. What are two functions of an operating system? (Choose two.)

• Web browsing
• Controlling the BIOSM
• Controlling hardware access
• Managing applications
• Flow chart editing
• Program compilation
• Text processing

5. What two terms can be used to describe the Windows Virtual PC? (Choose two.)

• System resource management
• Server consolidation
• Hypervisor
• Virtual Machine Manager
• Operating system sharing

6. A technician has loaded an incorrect video driver on a Windows 7 computer. How can the technician revert to a previous driver?

• Select the video adapter card Properties in Device Manager, select the Driver tab, and click Roll Back Driver.
• Use the Devices and Printers control panel to right-click on the monitor, and select Properties.Select Roll Back Driver.
• Select Create a Restore Point from System Tools.
• Use regedit to remove the information about the graphics driver from the registry.

7. Which two Windows utilities can be used to help maintain hard disks on computers that have had long periods of normal use? (Choose two.)

• Disk Cleanup
• Disk Format
• Disk Maintenance
• Disk Partition
• Disk Defragmenter

8. Which command is used from the Windows command prompt to schedule a program to run at a specific time?

• TASKKILL
• AT
• OMD
• TASKLIST

9. A user notices that some of the programs that are installed before upgrading to Windows 7 no longer function properly after the upgrade. What can the user do to fix this problem?

• Run the programs in Compatibility Mode.
• Lower the UAC setting in the Change User Account Control settings dialog box of the User Accounts control.
• Use the System Restore utility.
• Update the driver for the graphics card.

10. A technician notices that a program that is listed in the registry of a Windows computer is not found on that computer. What is a possible solution to the problem?

• Restore the ntdetect.com file from the installation media.
• Run fdisk /mbr from the command prompt.
• Restore the boot.ini file from the installation media.
• Reinstall the application. Then, run the uninstall program.

11. Which Windows 7 feature allows a user to view the contents of the desktop by moving the mouse to the right edge of the taskbar?

• Thumbnail previews
• Search
• Jump lists
• Shake
• Snap
• Aero Peek

12. A computer with the Windows 7 operating system fails to boot when the system is powered on. The technician suspects that the operating system has been attacked by a virus that rendered the system inoperable. What measure could be taken to restore system functionality?

• Run chkdsk on the affected drive to restore system files to their post-installation state.
• Use an incremental backup to restore the system.
• Use a system image that was created prior to the failure to restore the system.
• Use a differential backup to restore the system.

13. After upgrading a computer to Windows 7, a user notices that the UAC (User Account Control) panel appears more frequently. How can the user reduce the frequency with which the UAC appears?

• Replace the graphics card with one that meets the minimum hardware requirements for Windows 7.
• In the Performance Options dialog box of the Performance Information and Tools control panel, choose Adjust for Best Performance.
• Lower the UAC setting in the Change User Account Control settings dialog box of the User Accounts control panel.
• Reinstall all user programs in Compatibility Mode.

14. How much RAM can theoretically be addressed by a 64-bit operating system?

• 32 GB maximum
• 64 GB maximum
• 16 GB maximum
• 4 GB maximum
• 128 GB or more

15. What is the term for the ability of a computer to run multiple applications at the same time?

• Multitasking
• Multiuser
• Multiprocessing
• Multimedia

16. A Windows XP system is unable to boot properly. What is the procedure to use to boot this system into Safe Mode?

• Reboot the system and press Del or F2 depending on the system.
• Reboot the system, press and hold F8 until a menu is displayed, and then choose Safe Mode.
• From the command prompt run the shutdown -r -s command.
• Run the MSCONFIG utility and choose the option Selective Startup.

17. A technician has installed a new video driver on a Windows XP computer and now the monitor shows distorted images. The technician needs to install a different video driver that is available on a network server. What startup mode should the technician use to access the driver on the network?

• Debugging Mode
• Safe Mode
• Safe Mode with Networking
• Safe mode with Command Prompt

18. A technician needs to upgrade the file system on a Windows XP computer from FAT32 to NTFS without losing user data. Which course of action should be taken to upgrade the file system to NTFS?

• Use the Disk Management utility to convert the drive from Basic to Dynamic, which changes the file system to NTFS automatically.
• Reformat all of the existing partitions and use the NTFS file system.
• Run the CONVERT.EXE utility to convert the file system to NTFS.
• Reinstall Windows XP and to format the drive choose NTFS when prompted .

19. To which category of hypervisor does the Microsoft Virtual PC belong?

• Type 1
• Type 2
• Type 3
• Type 4

20. A college uses virtualization technology to deploy information security courses. Some of the lab exercises involve studying the characteristics of computer viruses and worms. What is an advantage of conducting the lab exercises inside the virtualized environment as opposed to using actual PCs?

• The viruses and worms will have limited functionality inside the virtualized environment.
• Virus and worm attacks are more easily controlled in a virtualized environment, thus helping to protect the college network and its devices from attack.
• The virtualization environment has better tools to develop mitigation solutions.
• The lab exercises are performed faster inside of the virtualized environment.

21. What are two advantages of the NTFS file system compared with FAT32? (Choose two.)

• NTFS is easier to configure.
• NTFS provides more security features.
• NTFS supports larger files.
• NTFS allows faster access to external peripherals such as a USB drive.
• NTFS allows faster formatting of drives.
• NTFS allows the automatic detection of bad sectors.

22. Which two statements are true about restore points? (Choose two.)

• A technician should always create them after updating the operating system.
• They are useful to restore the computer to an earlier time when the system worked properly.
• They recover personal files that have been corrupted or deleted.
• They contain information about the system and registry settings that are used by the Windows operating system.
• They back up personal data files.

23 .A user notices that a PC is running slowly and exhibits a delayed response to keyboard commands. What is a probable cause of this symptom?

• The video card does not support the resolution that is being used.
• A recently installed device driver is incompatible with the boot controller.
• A process is using most of the CPU resources.
• One or more program files have been deleted.

24. What would be the result of having a corrupt Master Boot Record?

• The printer will function incorrectly.
• The operating system will fail to start.
• A new application will fail to install.
• The keyboard will be unresponsive to the user. 

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